Privacy Policy

Data Controller

Intelura is the data controller for personal information we collect through our website, sales enquiries, demo requests, quote requests, account administration, billing, support, and direct communications with our team.

If you have questions about this policy or want to exercise a privacy right, you can contact us at admin@intelura.co.uk.

Who This Policy Applies To

This policy applies to website visitors, prospective customers, account users, venue owners, managers, staff users, and people who communicate with Intelura about our products and services.

Personal Information We Collect

The personal information we collect depends on how you interact with Intelura. It may include:

• Contact details, such as name, email address, phone number, business name, and venue name
• Account and login details, such as user ID, role, permissions, and authentication information
• Venue and operational information, such as menu setup, staff roles, table configuration, locations, and support requests
• Billing and subscription information, such as plan selection, invoice details, and payment status
• Technical information, such as browser type, device information, IP address, page interactions, and diagnostic logs
• Communications with Intelura, including demo requests, support messages, emails, and feedback

When a venue uses Intelura POS to manage its own staff, guests, customers, orders, loyalty records, delivery data, or operational records, the venue is usually the data controller for that operational data. Intelura generally acts as a service provider or processor for that data, processing it on behalf of the venue to provide the POS, support, hosting, security, and related services.

How We Collect Information

We collect information directly from you when you complete forms, create an account, use the product, request onboarding support, contact us, or communicate with our team. We may also collect technical information automatically when you use our website or services.

Some information may be provided by third-party services used to support billing, booking, authentication, communication, infrastructure, or customer support.

How We Use Personal Information

• Provide, operate, and improve the Intelura website, app, and POS services
• Create and manage accounts, venues, subscriptions, permissions, and support workflows
• Respond to enquiries, demo requests, quote requests, onboarding questions, and support messages
• Process billing, subscriptions, invoices, and related account administration
• Maintain platform security, prevent misuse, diagnose technical issues, and protect service integrity
• Send service messages, product updates, and operational communications
• Comply with legal, accounting, tax, regulatory, and contractual obligations

Lawful Bases for Processing

Where applicable data protection law requires a lawful basis for processing, we rely on one or more of the following:

Cookies and Similar Technologies

We use cookies and similar technologies as described in our Cookie Policy. Essential technologies may be used to operate the website and remember preferences. Optional analytics or marketing technologies are not loaded unless required consent has been provided.

Sharing Personal Information

We do not sell personal information. We may share information with trusted service providers who help us operate Intelura, including Supabase for authentication and database services, Stripe for payment processing and subscription billing, Calendly for demo booking, hosting and infrastructure providers, email and support providers, Google OAuth where you choose to use it, analytics providers where consent applies, and security services.

We may also share information if required by law, to protect our rights, to investigate misuse, to enforce agreements, or as part of a business transfer such as a merger, acquisition, or restructuring.

Payments and Third-Party Services

Payment processing may be handled by third-party payment providers such as Stripe. Intelura does not need to store full card details on its own systems for standard card processing. Payment providers process payment information under their own terms and privacy notices.

If you follow links to external services, such as booking pages or support resources, those services may collect information under their own policies. For example, Calendly may process demo booking details, Stripe may process checkout and billing information, and Google may process information if you choose to sign in with Google.

International Transfers

Some service providers may process information outside your country. Where required, we use appropriate safeguards for international transfers, such as adequacy decisions, standard contractual clauses, data processing agreements, or other lawful transfer mechanisms.

Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining accounts, resolving disputes, meeting legal or accounting obligations, enforcing agreements, and protecting service security.

Retention periods may vary depending on the type of information, the nature of the account, legal requirements, and operational needs.

Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. No online service can be guaranteed to be completely secure, but we work to maintain appropriate safeguards for the nature of the information we process.

Your Rights

Depending on where you are located and the circumstances of the processing, you may have rights to:

• Access the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete personal information in certain circumstances
• Ask us to restrict or object to certain processing
• Request portability of certain information
• Withdraw consent where processing is based on consent
• Complain to a data protection authority, including the UK Information Commissioner's Office

Children

Intelura services are designed for businesses and are not intended for children. We do not knowingly collect personal information from children through the public website.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, and material changes may be communicated through appropriate channels.

Contact

If you have any questions about this Privacy Policy or want to exercise a privacy right, please contact us at admin@intelura.co.uk.

If you are in the United Kingdom and are not satisfied with how we handle your privacy concern, you may also contact the UK Information Commissioner's Office.