Terms and Conditions

About Intelura

Intelura provides software and related support services for food and beverage businesses. The service is designed to help venues manage ordering, service, kitchen operations, payments, staff, inventory, delivery workflows, loyalty, analytics, and related operational activity.

Intelura operates from 24 Rochester Street, Chatham, ME4 6RP, England, United Kingdom. You can contact us about these terms at admin@intelura.co.uk.

These terms do not replace any separate written agreement, signed order form, data processing agreement, or custom quote agreed between you and Intelura. If there is a conflict, the separate written agreement will apply to the extent of that conflict.

Eligibility and Business Use

Intelura is intended for business use by food and beverage operators, venues, owners, managers, and authorised staff. You must have authority to create an account, manage a venue, enter billing details, configure staff access, or use the service on behalf of a business.

The Services

Intelura services may include:

• Point of sale workflows for ordering, table service, payments, kitchen display, and service management
• Operational tools such as menu management, staff permissions, inventory, reporting, and multi-location features
• Growth tools such as delivery workflow support, loyalty and CRM, analytics, and customer insights
• Onboarding, setup guidance, product support, workflow guidance, and related customer communications

Features may vary by plan, location, device, third-party provider availability, and account configuration.

Account Responsibilities

You are responsible for how your account and venue are configured and used. You agree to:

• Provide accurate account, business, venue, billing, and contact information
• Keep login details, staff credentials, and manager permissions secure
• Ensure staff users are authorised to access the account and use the service
• Use the service only for lawful business purposes
• Review your configuration, menu data, tax settings, pricing, permissions, and payment setup before going live

Subscriptions, Trials, and Payments

• Subscription fees, billing cycles, plan limits, add-ons, and taxes are shown at checkout, in account settings, or in an agreed quote.
• If a free trial or free plan is offered, its features, limits, and duration may differ from paid plans.
• Growth and Premium plans may include a 30-day free trial where shown on the pricing page or at checkout.
• Monthly subscriptions may be cancelled at any time through the billing controls available to you, but cancellation does not remove charges already incurred.
• Annual subscriptions are billed yearly and may not be refundable once the annual billing period has started, unless required by law or agreed separately in writing.
• Paid subscriptions may renew automatically unless cancelled or changed in accordance with the billing terms shown to you.
• Payment processing may be handled by third-party payment providers such as Stripe, and their own terms may also apply.

Unless clearly stated otherwise, fees are non-refundable once a paid billing period has started. You remain responsible for charges incurred before cancellation or plan changes take effect.

Payment Processing and Transactions

Intelura may integrate with third-party payment providers. Those providers may apply their own fees, rules, settlement schedules, account requirements, and compliance checks. You are responsible for maintaining any required third-party payment account and for complying with the applicable payment provider terms.

Intelura does not control card network rules, bank decisions, payment provider approvals, chargebacks, refunds, account holds, settlement timing, or payment provider outages.

Intelura does not add its own per-transaction platform fee to payments processed through the service. Third-party providers, including Stripe, banks, card networks, wallet providers, delivery platforms, or other integrations, may still charge their own processing, settlement, platform, or service fees.

Customer Data and Venue Data

• You are responsible for the accuracy, legality, and quality of information you upload or enter into the service.
• You must ensure you have appropriate rights and permissions to process customer, staff, menu, transaction, and venue data through Intelura.
• Intelura may process customer data to provide, secure, support, and improve the service, as described in our Privacy Policy and applicable data processing arrangements.
• You remain responsible for your own legal, accounting, tax, employment, food safety, allergen, and consumer compliance obligations.

Acceptable Use

You must not:

• Use the service for unlawful, fraudulent, abusive, or misleading activity
• Attempt to access accounts, systems, data, or features you are not authorised to access
• Interfere with, disrupt, overload, reverse engineer, or compromise the service
• Upload malicious code, harmful content, or data that infringes third-party rights
• Use Intelura branding, materials, or platform content without permission

Third-Party Services

Intelura may link to, integrate with, or depend on third-party services, including payment providers, delivery platforms, booking tools, hosting providers, email providers, analytics tools where consent applies, and customer support tools.

Third-party services are governed by their own terms, policies, availability, pricing, and compliance requirements. Intelura is not responsible for third-party service acts, omissions, downtime, account restrictions, or data practices.

Hardware and Devices

Intelura is designed to run on compatible phones, tablets, browsers, displays, and supported peripherals. Unless separately agreed in writing, Intelura does not sell, lease, repair, or guarantee third-party hardware. You are responsible for choosing, purchasing, maintaining, securing, and configuring your own devices and network connection.

Intellectual Property

Intelura, the website, software, interface designs, content, documentation, logos, branding, and related materials are owned by Intelura or its licensors. You may not copy, modify, distribute, reverse engineer, or create derivative works from Intelura materials except as allowed by these terms or applicable law.

You retain rights in the content and data you provide to Intelura. You grant Intelura the rights needed to host, process, transmit, display, and use that content and data to provide and support the service.

Service Availability and Changes

We work to provide a reliable service, but we do not guarantee that Intelura will always be uninterrupted, error-free, or available at all times. Maintenance, updates, internet issues, third-party provider outages, security events, or factors beyond our control may affect availability.

We may add, modify, suspend, or remove features from time to time. We will aim to avoid changes that materially reduce paid core functionality during an active subscription period, unless required for security, legal, technical, or operational reasons.

Support and Onboarding

Support availability, response times, onboarding assistance, and workflow guidance may vary by plan. Any estimated response times or setup timeframes are targets, not guarantees, unless expressly stated in a separate written agreement.

Disclaimers

Intelura provides operational software and support tools. We do not provide legal, tax, accounting, employment, food safety, or regulated financial advice. You are responsible for reviewing your own obligations and obtaining professional advice where needed.

Reports, analytics, forecasts, recommendations, AI-generated insights, customer insights, and revenue or performance guidance are provided for general operational information only. They should not be treated as legal, tax, accounting, employment, financial, food safety, or other professional advice.

To the fullest extent permitted by law, the service is provided on an as-is and as-available basis.

Liability

Nothing in these terms limits or excludes liability that cannot be limited or excluded by law. To the fullest extent permitted by law, Intelura will not be liable for indirect, incidental, special, consequential, punitive, or loss-of-profit damages, or for loss of data, revenue, business, goodwill, or opportunity.

Where liability cannot be excluded, our liability will be limited to the amount you paid for the affected service during the period permitted by applicable law.

Suspension and Termination

We may suspend or terminate access if you breach these terms, fail to pay fees, create security or compliance risk, misuse the service, or use the service in a way that may harm Intelura, other customers, third-party providers, or the public.

You may stop using the service or cancel your subscription in accordance with the billing controls and terms available to you.

Data After Termination

If you cancel your subscription or stop using Intelura, you should export any venue, menu, staff, customer, order, reporting, billing, or operational data you need before access ends.

After termination or account closure, Intelura may restrict access to the account and may delete or archive account data after a reasonable period. Some information may be retained for longer where required for legal, tax, accounting, billing, dispute, fraud prevention, security, or legitimate operational purposes.

Privacy and Cookies

Our handling of personal information is described in our Privacy Policy. Our use of cookies and similar technologies is described in our Cookie Policy.

Changes to These Terms

We may update these terms from time to time. The latest version will always be available on this page. If changes materially affect your use of paid services, we will take reasonable steps to provide notice where appropriate.

Governing Law

Unless a separate written agreement states otherwise, these terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction over disputes arising from these terms or the services, subject to any mandatory rights that apply by law.

Contact

If you have any questions about these Terms and Conditions, please contact us at admin@intelura.co.uk.