Intelura

Knowledge base

Self-serve answers forevery Intelura question

The Intelura knowledge base covers setup, daily operations, payment processing, hardware pairing, troubleshooting, and feature guidance - organised by topic and searchable from any device.

Setup and operations guides
Troubleshooting support
Searchable from any device

Topic categories

Setup

Getting started

  • Creating your account
  • Setting up your first menu
  • Configuring tables and floor sections
  • Adding staff and setting permissions
  • Connecting your Stripe account
  • Pairing a Bluetooth printer
  • Placing your first test order

Account & billing

  • Changing your plan
  • Switching to annual billing
  • Updating payment details
  • Adding or removing locations
  • Cancelling your account

Daily operations

POS & ordering

  • Taking a dine-in order
  • Managing the order cart
  • Applying discounts and modifiers
  • Splitting a bill
  • Processing a refund
  • Voiding an order item
  • Using offline mode

Tables & floor

  • Adding and naming tables
  • Creating floor sections
  • Generating QR codes per table
  • Managing reservations and status

Kitchen display

  • Setting up the kitchen display on a tablet
  • Configuring station routing
  • Using urgency timers
  • Bumping completed tickets

Payments

  • How tap to pay works on iPhone and Android
  • Connecting and testing your Stripe account
  • Card processing fees - what Stripe charges
  • Setting up Apple Pay and Google Pay
  • Processing cash payments
  • Handling failed card transactions

Management

Menu management

  • Adding and editing menu items
  • Creating modifier groups
  • Tagging allergens - all 14
  • Importing a menu from CSV
  • Toggling item availability during service
  • Using the Best Seller badge

Staff & permissions

  • Creating staff profiles
  • Setting role-based permissions
  • Clock in and clock out
  • Building and publishing rosters
  • Enabling and disabling accounts

Inventory

  • Adding stock items
  • Setting minimum thresholds
  • Logging a stock adjustment
  • Raising a purchase order
  • Running a stock take

Growth

Loyalty & CRM

  • Setting up the loyalty programme tiers
  • Adding customers
  • Creating an email campaign
  • Creating an SMS campaign
  • Reading campaign analytics

Loyalty & CRM

Programme settings, customer records, campaigns & insights

Members
1248
Gold Tier
156
Silver Tier
432
Bronze Tier
660
Points Issued
842,500
LTV Total
GBP 142,680.00

Tier Distribution

Gold Tier12.5%
Silver Tier34.6%
Bronze Tier52.9%
New Members21.0%

Programme Performance

Total points issued842,500 pts
Avg points per member675 pts
Members with consent92%
Campaigns sent24
Quick Actions

Analytics & reports

  • Reading the overview dashboard
  • Understanding the hourly performance chart
  • Running a Z-Report
  • Exporting reports to PDF and Excel

Delivery Hub

  • Connecting Uber Eats
  • Connecting GrabFood and Foodpanda
  • Connecting Deliveroo
  • Troubleshooting delivery sync issues

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