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Live chat
Open the chat icon from any screen inside the Intelura app or web platform. A real team member responds in under 3 minutes - 24 hours a day, 7 days a week, including weekends and public holidays.
Live chat
Product support
Help when you need it24 hours a day, 7 days a week
Intelura support is available through live chat inside the app and the website, with a response time under 3 minutes on Growth and Premium plans. For Free plan customers, email support is available with responses within 24 hours.
24/7 live chat support
Under 3-minute response time
Email support for Free plans
How to get support
Response Time SLAs
Plan
Free
Channel
Response time
Within 24 hours
Plan
Growth
Channel
Live chat + Email
Response time
Under 3 minutes (live chat)
Plan
Premium
Channel
Priority live chat + Named contact
Response time
Under 3 minutes, priority queue
What support covers
POS & service operations
POS ordering questions and errors
Table setup and floor plan questions
Offline mode and sync questions
Payments & account
Payment issues: failed transactions, refund problems, Stripe setup
Account billing and subscription changes
Menu & back office
Menu configuration
Items, modifiers, allergens, and availability setup questions.
Inventory and stock
Inventory setup, stock configuration, and back-office stock questions.
Loyalty and campaigns
Loyalty setup, campaign configuration, and customer engagement questions.
Devices, staff & integrations
Printer pairing
Bluetooth and LAN printer pairing questions.
Staff access
Staff access and permission issues.
Delivery platform sync
Delivery platform connection and sync problems.
What support does not cover
Stripe account issues
Contact Stripe directly at support.stripe.com.
Delivery platform account issues
Contact Uber Eats, GrabFood, and similar platforms directly.
Hardware purchases and repairs
Intelura does not sell hardware.
Ready for a cleaner service flow?
Bring every shift intoone connected POS workspace
See how Intelura POS can support ordering, tables, kitchen operations, staff, inventory, loyalty, and analytics for your food and beverage venue. Start free today - no credit card, no hardware, no commitment.
Free plan available - no credit card · 30-day trial on Growth and Premium · No Intelura platform fees on transactions · Cancel any time